How can we help?

Bring your first PDF in and get a feel for how pdfcraft works.

• Your first PDF merge
• Upload file formats we support
• How credits work
• Creating an account

Get the most out of Summarize, Translate, OCR, Compare and Chat.

• Chat with PDF: prompt tips
• Why did my summary cost more credits?
• Translating a 200-page PDF
• Redacting custom patterns

How we handle your files and what GDPR/SOC controls are in place.

• Where are my files stored?
• GDPR & DPA
• SSO setup
• Zero-retention mode

Refunds, invoices, team sharing and auto-refill.

• Refund policy
• How do I cancel my subscription
• Tax invoices & VAT
• Team credit sharing
• Refilling credits automatically

Quickstart, signed webhooks, rate limits, and error codes.

• Quickstart in 5 minutes
• Webhook signatures
• Rate limits
• Error codes

When something feels off, start here.

• File won't upload
• OCR quality is poor
• Chat citations missing pages
• I lost my password